Manager, Technical Sales Support

Epson Robots
November 30, 2023
Offerd Salary:$10B
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Manager, Technical Sales Support


Los Angeles, CA, US

Requisition ID: 7487

Company: Epson America, Inc

Epson, a $10B global leader in high-quality consumer electronics, imaging, and point of sale printing devices, is seeking an exceptional Manager, Technical Sales Support to join our team. You will be responsible for overseeing a team of field-based technical support specialists who service and support Commercial Sales business products and services. You will also provide business solutions during pre and post sales activities by all specialists and develop support coverage schedules aligned with overall sales strategies. Join a high-energy team with a strong manager coach that will support you to flourish and succeed! This position will be 100% remote.

Principal Accountabilities In addition to the following Epson's policies and procedures, principle accountabilities include, but are not limited to:

Technical Support

  • Manages the creation of a comprehensive North American technical support coverage plan, to support designated group sales objectives and provides direction to support reps on assignments
  • Oversees all sales support day to day activities for the group, and manages the team's required certifications, and user training.
  • Creates realistic coverage plans for the Technical Sales Support organization to include responsibilities for channel (BS, BIJ, Distribution, Document Scanner, Pro-AV, and NSP) and end user (all verticals) sales support for all EBS products
  • Ensures adequate resource levels of manpower and equipment to maintain quality of service levels
  • Develops and maintains ongoing training and product certification programs for Tech Support Specialists
  • Develops and maintains relationships with key customers and their internal technical teams across all product lines to support sales efforts
  • Sales Support

  • Collaborates with Sales Managers in the Sales planning process to develop mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship
  • Ensures significant customer issues are resolved or escalated in partnership with Sales Management
  • Provides feedback to Product Management and/or SEC regarding technical product activity, trends or requirements in the market place to help shape product road maps
  • What You Will Bring:

  • At least 5+ years of experience in the large format and industrial print industry
  • Experience managing a team
  • Familiarty with Microsoft 365
  • Completion of program at a community college, technical, or commercial school or equivalent experience (minimum of a 2-year program)
  • The starting annual base pay for this role is between USD $113,376 and $157,201. Please note that this position's salary range may include multiple levels. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future.

    Epson America, Inc. is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state or local laws.


    Nearest Major Market: Los Angeles Job Segment: Sales Support, Sales Management, Technical Support, Information Technology, IT Manager, Sales, Technology

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