Manager, U.S. Healthcare and Wellness Operations

General Motor
June 10, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

The Manager, U.S. Healthcare and Wellness Operations will report to the Director, Global Benefits and Rewards Operations and lead a team responsible for operations supporting a variety of healthcare and wellness programs, including medical, pharmacy, dental, vision, wellness, and point solutions.

The position will:

  • Oversee daily operations of healthcare and wellness programs for U.S. salaried, hourly, active employees and retirees, as applicable

  • Flawlessly implement changes to existing or new benefit programs

  • Ensure governance, compliance, and fiduciary responsibilities of benefit programs

  • Have a process excellence mindset by identifying opportunities for greater standardization, process documentation and automation to improve the employee experience

  • Establish and maintain strong partnerships with business leaders, union partners and cross-functional peers in the Total Rewards Center of Excellence (COE), Legal, IT, Purchasing, and Finance

  • Manage third party vendor relationships and competitive bids with cross- functional support

  • Create a positive environment with a focus to develop, motivate and mentor the team

  • Oversee the development, implementation and communication of listed benefit programs and provide counsel and disposition regarding the administration of those policies and procedures

  • Determine appropriate solutions and oversee the resolution of special or complex administration matters

  • Responsible for administering annual benefit enrollment program

  • Coordinate and respond to audits of processes and outcomes based on existing schedules – both internal (SOX compliance) and external (DOL, IRS, E&Y, etc.) audits, including OPEB valuation.

  • Review and implement plan amendments/restatements

  • Develop standard operating procedures to standardize and streamline processes by utilizing best practices for all administration duties. Interact with service providers to proactively identify problems and issues and work to resolve and preserve data integrity

  • Manage all administration special projects that may arise from regulatory, business or negotiated changes. Ex: ACA Compliance.

  • Conduct research and analysis to aid in developing plan design strategy and labor negotiations

  • Additional Description


  • Bachelor's Degree in Business, Human Resources, Finance or related field or related experience.

  • 8+ years of experience in U.S. benefits

  • Ability to understand the regulatory and compliance environment in the U.S. and impact to benefit programs

  • Experience in union relationships

  • Strong leadership capability

  • Strong interpersonal skills

  • Ability to interact comfortably with employees and leaders at all levels and proven ability to work in a team environment

  • Ability to think creatively and strategically

  • Capability to simultaneously manage multiple tasks and projects

  • Ability to prioritize and be responsive to rapidly changing priorities

  • Project management, change management and continuous improvement experience preferred

  • Highly proficient analytical, organizational and project management skills

  • Excellent written and verbal communication skills

  • Expertise to present data, findings, and potential actions/solutions to stakeholders

  • Skills/Competencies:

  • Ability to work collaboratively

  • Strong analytical skills

  • Strong consulting skills

  • Strategic thinking skills to translate program design into operational requirements

  • Ability to balance sense of urgency

  • Strong communication skills

  • Managerial courage

  • Interpersonal Savvy

  • Dealing with ambiguity

  • Problem Solving

  • Flexibility and Organizational agility

  • Strong vendor management capability

  • Broad understanding of systems and connectivity to external vendors

  • About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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