The Manager, U.S. Healthcare and Wellness Operations will report to the Director, Global Benefits and Rewards Operations and lead a team responsible for operations supporting a variety of healthcare and wellness programs, including medical, pharmacy, dental, vision, wellness, and point solutions.
The position will:
Oversee daily operations of healthcare and wellness programs for U.S. salaried, hourly, active employees and retirees, as applicable
Flawlessly implement changes to existing or new benefit programs
Ensure governance, compliance, and fiduciary responsibilities of benefit programs
Have a process excellence mindset by identifying opportunities for greater standardization, process documentation and automation to improve the employee experience
Establish and maintain strong partnerships with business leaders, union partners and cross-functional peers in the Total Rewards Center of Excellence (COE), Legal, IT, Purchasing, and Finance
Manage third party vendor relationships and competitive bids with cross- functional support
Create a positive environment with a focus to develop, motivate and mentor the team
Oversee the development, implementation and communication of listed benefit programs and provide counsel and disposition regarding the administration of those policies and procedures
Determine appropriate solutions and oversee the resolution of special or complex administration matters
Responsible for administering annual benefit enrollment program
Coordinate and respond to audits of processes and outcomes based on existing schedules – both internal (SOX compliance) and external (DOL, IRS, E&Y, etc.) audits, including OPEB valuation.
Review and implement plan amendments/restatements
Develop standard operating procedures to standardize and streamline processes by utilizing best practices for all administration duties. Interact with service providers to proactively identify problems and issues and work to resolve and preserve data integrity
Manage all administration special projects that may arise from regulatory, business or negotiated changes. Ex: ACA Compliance.
Conduct research and analysis to aid in developing plan design strategy and labor negotiations
Bachelor's Degree in Business, Human Resources, Finance or related field or related experience.
8+ years of experience in U.S. benefits
Ability to understand the regulatory and compliance environment in the U.S. and impact to benefit programs
Experience in union relationships
Strong leadership capability
Strong interpersonal skills
Ability to interact comfortably with employees and leaders at all levels and proven ability to work in a team environment
Ability to think creatively and strategically
Capability to simultaneously manage multiple tasks and projects
Ability to prioritize and be responsive to rapidly changing priorities
Project management, change management and continuous improvement experience preferred
Highly proficient analytical, organizational and project management skills
Excellent written and verbal communication skills
Expertise to present data, findings, and potential actions/solutions to stakeholders
Ability to work collaboratively
Strong analytical skills
Strong consulting skills
Strategic thinking skills to translate program design into operational requirements
Ability to balance sense of urgency
Strong communication skills
Dealing with ambiguity
Flexibility and Organizational agility
Strong vendor management capability
Broad understanding of systems and connectivity to external vendors
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.Total Rewards Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.