The Manager, U.S. Retirement & Savings Operations will report to the Director, Global Benefits and Rewards Operations and lead a team responsible for operations supporting 401(k), Defined Benefit Pension, Flexible Savings Accounts, Health Savings Accounts, Health Reimbursement Accounts and Commuter Benefits.
The position will:
Oversee daily operations of retirement and savings programs for U.S. salaried, hourly, executive active employees and retirees, as applicable
Flawlessly implement changes to existing or new benefit programs
Ensure governance, compliance, and fiduciary responsibilities of benefit programs
Have a process excellence mindset by identifying opportunities for greater standardization, process documentation, automation and participant education to improve the employee experience and plan outcomes
Establish and maintain strong partnerships with business leaders, union partners and cross-functional peers in the Total Rewards Center of Excellence (COE), Legal, IT, Purchasing, Treasury, Tax, Payroll and Finance
Manage third party vendor relationships and competitive bids with cross- functional support
Create a positive environment with a focus to develop, motivate and mentor the team
Oversee the development, implementation and communication of listed benefit programs and provide counsel and disposition regarding the administration of those policies and procedures
Determine appropriate solutions and oversee the resolution of special or complex administration matters
Coordinate and respond to audits of processes and outcomes based on existing schedules – both internal (E&Y) and external (DOL, IRS, etc.) audits
Review and implement plan amendments/restatements
Develop standard operating procedures to standardize and streamline processes by utilizing best practices for all administration duties.
Interact with service providers to proactively identify problems and issues and work to resolve and preserve data integrity
Manage all administration special projects that may arise from regulatory, business or negotiated changes. Ex: SECURE 2.0
Conduct research, identify data/metrics for analysis to aid in developing plan design strategy and labor negotiations
Qualifications:
Bachelor's Degree in Business, Human Resources, Finance or related field or related experience.
8+ years of experience in U.S. benefits, specifically Defined Benefit Pension and 401(k) plans
Ability to understand the regulatory and compliance environment in the U.S. and impact to benefit programs
Experience in union relationships
Strong leadership capability
Strong interpersonal skills
Ability to interact comfortably with employees and leaders at all levels and proven ability to work in a team environment
Ability to think creatively and strategically
Capability to simultaneously manage multiple tasks and projects
Ability to prioritize and be responsive to rapidly changing priorities
Project management, change management and continuous improvement experience preferred
Highly proficient analytical, organizational and project management skills
Excellent written and verbal communication skills
Expertise to present data, findings, and potential actions/solutions to stakeholders
Skills/Competencies:
Ability to work collaboratively
Powerful analytical skills
Effective consulting skills
Strategic thinking skills to translate program design into operational requirements
Ability to prioritize and balance sense of urgency
Strong communication skills
Managerial courage
Interpersonal Savvy
Ability to manage ambiguity
Ability to solve complex problems
Flexibility and organizational agility
Vendor management capability
Broad understanding of data relationships, systems functionality/feeds and connectivity to external vendors
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We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
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