Network Engineer, Remote Support

Rockwell Automation
March 17, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers – amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility – our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

We are looking for motivated, teamwork-oriented, independent-minded

Engineers and IT Professionals that have experience with Server class setups, Linux, and Virtualization experience to support our customers, field service technicians, and support personnel with product issues, questions, set-ups, troubleshooting, and warranties.

Your Responsibilities:
  • Provide technical support to customers or field personnel in the field of configuration and troubleshooting of Dell EMC Servers, VMware virtualization (vSphere), Cybersecurity (Threat Detection and Secure Remote Access), Industrial Data Centers, and other Industrial Networks by phone, chat/email (20% / 80%).
  • Manage all customer interactions including and not limited to, setting expectations with customers before concluding an interaction, capturing the customer issue/resolution/steps taken to troubleshoot within Service Ticket notes, accomplishing the Knowledge-Centered Support (KCS) process, and following up with customer(s) promptly.
  • Interact and Support additional core areas of Automation, including our controllers, operator interfaces, and networks.
  • Update and author Technical Notes and other documentation with solutions to commonly experienced problems, installation practices that create problems, and how-to guides to improve customer satisfaction and acceptance.
  • The Essentials of you:
  • Bachelor's degree in Electronics, Electrical Engineering, Computer Science, or related Information Technology field.
  • Experience with Servers, Networking, Linux OS & VMWare vSphere.
  • Cybersecurity Applications.
  • Knowledge of LAN / WAN Network Technologies.
  • Good Verbal and Written command of the English language.
  • Handle high-pressure work situations when working with customers from different backgrounds.
  • Willingness to work weekends (not every weekend) and different shifts.
  • Nice to have:
  • 2 years of experience in a similar position/field.
  • Demonstrated practical knowledge in the use of virtualization technology, such as VMware (vSphere), or be a VMware Certified Associate or Professional.
  • Knowledge and ability to use issues in the field of Windows Server 2012/2016 in practice (AD, DHCP, DNS, RDP, …).
  • Claroty Threat Detect Services and Secure Remote Access.
  • CCNA or CCNA Security / CCNP / CCENT certification or Experience with the Cisco IOS command-line interface (CLI) for configuring and managing Cisco devices, CCNA or CCNP certification.
  • Experience configuring and troubleshooting managed Ethernet switches and routers.
  • Knowledge of Industrial networks through EtherNet/IP.
  • Experience with OT Technologies.
  • Additional Information:

  • An international team: 11 people in the EMEA team, including one person in Poland from Kosovo, 1 engineer from Bogota, and 3 from Indo-Pacific.
  • There is no female engineer in the team yet, so we cordially invite women to apply as well.
  • The first employment contract is for 6 months, and the next one is for an indefinite period.
  • The team provides shadowing, buddy care, and internal training + among the team.
  • Afternoon hours of recruitment interviews due to the time zone.
  • We do not provide a relocation package. You must be in Poland to work.
  • We help with updating work and residence permits.
  • #LI-IL1


    From this employer

    Recent blogs

    Recent news