OnStar Customer Experience and Integration Manager

General Motor
October 15, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

The Role:

This position will lead GM Canada's OnStar customer experience strategy and play a key role in defining frictionless customer journeys as we bring new products into the market. The role will develop a deep understanding of the needs of the customer and articulate and influence product, sales, and marketing teams to deliver on a strategy that fits our Canadian market. The role will be the voice of the Canadian customer and support regional integration and go to market discussions to drive customer loyalty, advocacy, and acquisition. In addition, the role will drive successful integration with multiple teams across vehicle brands, product and US counterparts to ensure the go to market strategy is consistent for Canada.

Key Job Elements:

  • Define the customer experience strategy for Canada, identify gaps and collaborate closely with product, brand, field and communication channel teams (In both US and Canada) to recommend the best approach for the Canadian consumer
  • Foster strong relationships with both Canadian and US teams to influence roadmaps and go to market plans, unifying the Canadian strategy with multiple stakeholders
  • Define Canadian positioning with US Customer experience teams
  • Identify, advocate and champion consumer experience to drive successful product launches, customer acquisition and loyalty
  • Drive improvements in how OnStar Canada engages with its customers by leveraging Voice of Customer research and customer satisfaction feedback
  • Engage with the Canadian product, sales, marketing, web experience and advertising teams and US customer experience teams in the design and delivery of bringing products to life with a Canadian regional lens
  • Support OnStar's ingredient brand strategy and drive collaboration with vehicle brand teams and OnStar marketing and advertising teams to bring OnStar marketing launches to life
  • Build strong relationships within GM Canada and US marketing, sales, product and customer experience teams to influence the Canadian customer experience.
  • Additional Description


  • Post Secondary Education required - University degree preferred (Bachelor of Commerce / Business with major in Marketing an asset)
  • 5-7 years of experience working in a customer experience, sales or marketing function
  • Competencies and Skills

  • Drive for Results - Gets things done (High Capacity, High Quality Output, Quick Pace)
  • Strong collaboration and relationship building skills with the ability to influence multiple stakeholders
  • Superior oral and written communication skills
  • Demonstrated strategic planning experience with the proficiency to articulate strategy in order to influence execution
  • Ability to set and prioritize work amid competing demands
  • Utilizing customer data to support decisions and make informed recommendations
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