Operations Specialist IT (Level 7)

The GMIT Manufacturing Operations Specialist Senior team member has on-site responsibility for planning, directing, and performing activities pertaining to information technology and business unit objectives in a GM Manufacturing facility. More specifically, this role will perform tasks requiring on-site support for basic, intermediate and advanced level requests for applications, IT devices, clients, network and infrastructure support per the responsibilities listed. A wide degree of creativity and latitude is required. Expected to provide technical leadership to the IT Site team members as needed and back-up the site IT manager.

Your responsibilities will include:

- Coordinate and perform work under general direction from the site IT manager, in-line with GMIT policies and procedures. - Monitors service delivery and health of the environment. - Prepares, analyzes, summarizes and presents data in formats appropriate for the decision process (oral, written reports, presentations). - Holds themselves and others accountable for demonstrating GMs values and cultural behaviors.

- Site project manager for infrastructure deployments / upgrades

- Site technical lead for plant application deployments / upgrades

- Interface with the plant business personnel, outside vendors, deployment teams, as well as the Application Operations, and IT Innovation teams

- Complete problem management tasks as required

- Complete complex and advanced site IT tasks and requests

- Provide IT leadership to the IT Site team

- SME for all IT related services and focal point to the business partners including IT Innovation, Deployment and Operations

Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Training, education and/or experience in Computer Operations. Other experience in computer hosting, Data center operations, etc.

Bachelor's degree in Computer Systems Engineering or equivalent in IT experience.

+3 years of Manufacturing IT experience

Fluent spoken and written English

Shift Roles in schema 4 x 3

Habilidades:

- Experienced with a variety of IT concepts, practices, and procedures - Relies on extensive experience and judgment to plan and accomplish goals - Excellent level of analytical ability, strong verbal and written communication and interpersonal skills required to build relationships with team members and customers - Collaboration with cross-functional teams - Operates under IT guidelines and direction to maintain, analyze, troubleshoot, and repair end-user equipment (PCs, laptops, printers, scanners, tablets), computer peripherals, and network connectivity - Demonstrates initiative by reaching beyond work assigned to improve output and/or help others - Demonstrated ability to manage multiple and significantly complex projects and assignments with high level of autonomy and accountability for results - Knowledge of manufacturing applications and general business function supported at plant - Ability to understand an application's design in the plant (how hosted, what database/OS) for all vital and critical applications at the site - Experience in the manufacturing process flow to assess and quantify impact of application and/or network outages - - Experience and practical knowledge of networking systems including WAN, LAN, firewalls, routers, switches, servers, APs and IT end devices. -Basic Understanding of storage systems -Base Understanding of VMWare concepts - Experienced in Incident Management Processes with strong incident management & trouble shooting skills - Experienced in IT Security implementation - Expertise in testing/validating and deploying OS updates and patches - Knowledge of database management systems -Possess high level of independent thinking and judgment

Diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

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General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

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