OTA Delivery Engineer

General Motor
March 18, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Responsibilities include, but are not limited to, the following:

  • Understand core strategies, feature requirements, and operational process requirements for OTA programming.
  • Understand and support project timelines and vehicle program rollout timing.
  • Work with multi-functional OTA teams to deliver updated software content to engineering development, preproduction, and production vehicles.
  • Work via a multi-functional effort with Product Development, Aftersales Engineering, Development, and other resources who support software updates, from project inception, validation, and approval process through delivery.
  • Collaborate with our Validation Team partners to develop and implement a comprehensive validation plan to ensure robust field performance.
  • Work as liaison to raise and prioritize issues, assist in technical triages (as needed) and track corrective action from technical teams to closure.
  • Define/refine robust scalable execution processes and formally document for use by all engaged in the OTA field.
  • Measure key performance indicators (KPI's), identify gaps in performance, and use transactions & interactions to improve the overall OTA Customer Experience.
  • Provide regular status updates on current performance and performance enhancement activities
  • Strong communication and interpersonal skills as well as proven problem- solving abilities
  • Update related process flows, performance and other documents to reflect the changes and communicate them with all the partners
  • Identify necessary process improvement and proficiency gains (i.e. innovation) by working with other business partners such as global partners and SMEs
  • Participate/Lead design/process related technical discussions with development teams and/or other stakeholders
  • Work with multi-functional teams to acquire test vehicles
  • Ability to prioritize work with only limited direction from supervisor.
  • #LI-DY

    Additional Description

    Required Skills and Experience:

  • 7-10 years of troubleshooting/triage and system analysis experience (operations environment preferred)
  • Experience in process definition (requirement), validation or operation of service delivery processes
  • Proven ability to build strong cross organization relationships to facilitate cooperation and coordination
  • Strong demonstrable experience and understanding of application architecture and design principles related to system integration of client components, web services, and databases
  • Strong RDMS (relational data base management) database skills and significant Oracle/SQL/Hadoop/Hive query & development experience.
  • Strong Power BI, Cognos and Tableau or other relevant BI reporting systems.
  • Proficiency with MS Office suite
  • Technical background or Level 2/3 support in problem solving to identify, priorities and communicate complicated technical issues
  • Knowledgeable and comfortable with new technologies and business models
  • High level of interpersonal skills to work effectively with others
  • High level of analytical ability where problems are unusual and difficult
  • Experience working with technical teams during time sensitive/issue resolution incident management
  • Excellent verbal and written communication skill in English and Regional Language.
  • Handle raised tickets and issues from customers.
  • Position requires operational support per on-call schedule.
  • Travel as required to fulfill responsibilities < 5%
  • Preferred Skills:

  • Prior experience with vehicle infotainment, telematics, or navigation systems
  • Knowledge of OnStar System and support systems.
  • Direct experience at OnStar in one or more of the following areas:
  • Requirements definition
  • Issue resolution
  • Product validation
  • Process definition
  • Service delivery
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