JOB DESCRIPTION
Payroll Operations Manager
Take your next career step at ABB with a global team that is energizing
the transformation of society and industry to achieve a more productive,
sustainable future. At ABB, we have the clear goal of driving diversity and
inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and
generations. Together, we are embarking on a journey where each and every one
of us, individually and collectively, welcomes and celebrates individual
differences.
As a core member of the Human Resources (HR) Operational Services in
Payroll, you will deliver HR service assistance to the HR community, business
managers and employees. You will process complex and escalated HR requests
related to multiple service lines for an assigned group of employees. In this
role, you will be managing a team of individuals responsible for end-to-end
Payroll delivery of ~18,000 US and Puerto Rico (PR) employees (union and
non-union) using two payroll systems, SAP and Workday, and five time keeping
systems that integrate with SAP and Workday. The role works with vendors,
Payroll Time, HR, IS and other business units to share best practices, deliver
projects, and facilitate lessons learned. In addition, the role sets deadlines
and effectively coordinates activities to deliver objectives. The role also
drives process improvements and assists in the evaluation and redesign of
processes and technical solutions. This position requires the ability to work
a hybrid schedule (3 days in the office and 2 days remotely) from our Cary,
NC facility.
Your responsibilities
Ensures that US/PR payroll services are delivered in accordance with all
ABB policy directives and in accordance with federal and state laws and
regulations
Proposes and implements the strategic direction of the US/PR Payroll
Services organization
Champions ABB core values and LEAN initiatives
Provides subject matter expertise related to payroll operations
Researches and interprets federal and state regulatory requirements to
resolve issues for payroll processing
Implements, maintains, and reviews payroll processing systems to ensure
timely and accurate processing of payroll transactions, payroll time
processing including salaries, benefits, garnishments, taxes, fringe
benefits, imputed income and other deductions
Contributes expertise to local and global projects with responsibility for
assigned Key Performance Indicators​ (KPIs) and deliverables
Drives implementation of streamlined practices and processes across areas
of responsibility which will result in cost reduction, improved internal
control, process efficiency and excellent customer satisfaction
Participates in quarterly and annual audits with ABB's Internal & External
Auditors. Ensures informational requests are documented, information is
provided and issues are clearly identified and resolved
Governs compliance with ABB policies, FLSA regulations, wage and tax laws,
segregation of duties, SOX and other federal and state legislation
affecting payroll
Builds strong working relationships with various cross-functional groups
and partners with other stakeholders regarding policy and pay impacting
changes
Builds and maintains effective vendor relationships
Develops and delivers communications affecting payroll policy changes and
escalations
Reviews and approves payroll runs, system testing results, and payroll
impacting policy changes
Manages escalations and delivers timely resolutions to complex payroll
inquiries
Provides constructive and timely performance evaluations
Facilitates a respectful work environment
Performs other related duties as required and assigned
Ensures team members provide excellent customer service to employees by
offering individuals information on payments and by responding accurately
and timely to payroll related requests.
Builds strong working relationships with various cross-functional groups
throughout Human Resources/other stakeholders to understand customer needs
and deliver exceptional customer service
Provides feedback/train/customer facing teams to equip them with knowledge
to respond to customer requests
Creates awareness/train/guide employees (as applicable) on self service
capability/usage at every opportunity
Reviews customer feedback, analyses it, and guide team members on it
regularly
Manages a team of individuals that supports the ABB US/PR model for
payroll services
Recruits, develops, and retains talented team members
Assists with resource allocation and resolution of resource conflicts
Coaches and guides team members on complex queries to help develop their
process knowledge
Holds periodic one-on-ones and identifies training needs in alignment with
development of team members
Identifies critical roles in teams and ensures backup availability through
cross-training and skill development
Conducts annual performance/salary review of team members
Designs, recommends, and implements processes to improve the controls,
efficiency, and quality of Payroll
Drives a mindset of continuous improvement by encouraging team members to
constantly challenge the status-quo (especially processes that are
manual/repetitive)
Defines metrics to measure and monitors process effectiveness and
compliance
Supports financial and cost management to ensure alignment with the
approved budget
Your background
Bachelor's degree with 4+ years of payroll including time experience
(inclusive of 2+ years leading a team) or an equivalent combination of
experience and education
Experience supporting payroll operations for an organization with at least
5K employees
Workday and/or SAP payroll module experience preferred
Experience in a shared services environment and SAAS Systems
Knowledge of HR practices, laws, policies and procedures
Hands-on experience with multi-state and multi-company payroll
Exceptional analytical, communication and leadership skills
Proficiency with Microsoft Office Excel and other MS Office applications
Ability to work effectively in a fast-paced environment and adapt well to
changing priorities to meet deadlines
Strong detail orientation and time management skills
Professional demeanor and strong executive presence
Must maintain confidential information discreetly and protect employee
privacy
Previous experience managing teams
CPP certification and ADP experience
Candidates must already have a work authorization that would permit them
to work for ABB in the US
Benefits
Retirement plan
Life insurance
Disability insurance
Healthcare plan
Wellbeing program
More about us
Global Business Services (GBS) is ABB's shared services organization which
delivers operational and expert services in Finance, Human Resources,
Information Systems, Legal, Global Travel Services and external Customer
Contact Centers. With employees based in five main hubs and front offices, GBS
provides mainly Business services to ABB teams across the globe as well as
supports with external customer inquiries. We look forward to receiving your
application. If you want to discover more about ABB, take another look at our
website www. abb.com. Equal Employment Opportunity and Affirmative Action at
ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action
Employer encouraging diversity in the workplace. All qualified applicants will
receive consideration for employment without regard to their race, creed,
color, ancestry, religion, sex, national origin, citizen status, age, sexual
orientation, gender identity, disability, marital status, family medical leave
status, or protected veterans status. For more information regarding your
(EEO) rights as an applicant, please visit the following websites:
https: // www. eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf
https: // www. dol.gov/sites/dolgov/files/OFCCP/pdf/pay-
transp%20EnglishformattedESQA508c.pdf As an Equal Employment Opportunity
and Affirmative Action Employer, applicants may request to review the
Affirmative Action Plan of a particular ABB facility between the hours of 9:00
A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR
Representative at 1-888-694-7762. Protected veterans and qualified individuals
with a disability may request a reasonable accommodation if you are unable or
limited in your ability to use or access ABB's career site as a result of your
disability. You may request reasonable accommodations by calling an ABB HR
Representative at 1-888-694-7762 or by sending an email to [email protected].
Resumes and applications will not be accepted in this manner. While base
salary is determined by things such as the successful applicant's
qualifications and experience, this position is expected to pay between
$92,500 and $171,500 annually and is eligible for a short-term incentive
plan/annual bonus. myBenefitsABB.com
Publication ID: US91497648E1
Important: In order to be employed by ABB you will need to fully
comply with/fulfill all local ABB employment requirements/processes.
Before applying, please read our Fraud Warning.
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