Hybrid This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired. Relocation may be provided. This position requires employee to be onsite 1-3x per week.
This role is in the CX Customer Solution team and the ideal candidate for the Product Manager role embodies GM's Behaviors and brings an insatiable appetite to create effortless, personalized, experiences for our customers and front- line employees. This role will support the implementation of the CRM Platform in the contact center, starting with the OnStar Business with a specific focus on Sales experiences coupled with the agility to assist in other areas based on roadmap and priority. This new platform will create an innovative and integrated digital first experience complimented by deliberately human interactions that are proactive, personalized, and easy. The Product Manager will collaborate with cross functional teams and key stakeholders on customer experience, process, and usability. This role will be responsible for successfully executing plans, timelines, deliverables and effectively communicating status, decisions needed, changes, roadblocks to multiple stakeholders, including leadership ensuring commitments remain on track.
This role requires a candidate who thrives in ambiguity and identifies opportunities to deliver the right solutions with limited guidance. A successful candidate will have strong organizational and influencing skills and use data to guide decision-making.
Key Leadership Competencies
Customer-First Mindset : Purpose driven mindset that puts the customer at the forefront to create safe and effortless experiences that customers actually love
Growth Mindset: Ability to function as a catalyst for innovation and challenge legacy mindset
Team Building : Possess strong partnership skills with a history of collaborating across organizational boundaries, working with, and influencing others, and creating clarity from confusion; ability to work effectively with a diverse team
Outcome-Oriented: Ability to articulate desired outcome (s) and assess complex situations quickly, identify risks/roadblocks and work collaboratively to remove to achieve goals
Business and Technical Acumen: Ability to effectively communicate and translate business needs both internally and to cross-functional teams
Required Qualifications
Ability to break down complex tasks or requirements into simpler more manageable tasks
Passion for understanding the customer and advisor needs to deliver an exceptional customer experience
Innovate, collaborate, and implement a seamless experience across multiple channels
Proactively identify risks and bring them to the attention of your team and/or stakeholders with plan for mitigation before they become roadblocks
Self-driven professional that excels in a fast-paced changing environment
Ability to multi-task between multiple projects and priorities
Proven track record of building strong and effective partnerships within and outside of the organization
High level of interpersonal skills to work effectively with, motivate and elicit work from others
Strong attention to detail and follow up
Manage and deliver to project deliverables and roadmaps
Embodies a One Team approach and fosters an inclusive environment
Comfortable dealing with ambiguity
Preferred Qualifications
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Diversity InformationGeneral Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
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