Description
The Digital Product Manager is responsible for enabling the delivery of best-
in-class consumer and dealer experiences for GM Financial. This team member
will optimize technology to meet/exceed customer needs now and in the future,
providing an enhanced customer experience and driving efficiencies. Their
responsibility will be to prioritize and develop technology in line with
market trends and customer needs.
The Product Manager will drive initiatives and support across IO, in addition
to GM-related projects. The ideal candidate has expertise in developing and
executing implementation plans that align to the company's vision and
strategic goals. Serving in a liaison capacity, this team member leads and
participates in business process and system-related projects both internally
and with third parties. In addition to collaborating with internal cross-
functional teams, this team member will also coordinate with external vendors
and partners.
Support business requirement definition for all solutions within scope and
interdependencies. Liaise with other functional / departmental managers to
ensure there is full visibility of organizational developments,
objectives, purposes and achievements. Act as gatekeeper, support and
drive accountability based on “idea-to-launch” approach for all
requirements.
Execute plans that assess internal and external resource requirements,
technology needs, interdependencies, and timelines. Contribute to the best
roadmap definition to accommodate operational needs from an IO
perspective, focusing on target operating models and operational
efficiencies.
Plan, develop and implement strategy in partnership with IT for strategic
long-term roadmaps, through understanding the business and customer's
changing needs along with the business processes that are/will be required
to deliver.
Interface with business partners to create cohesive business processes and
required digital solutions, designing with advanced analytics as a core
competency for digitizing core operations.
Lead and facilitate system enhancement projects, including the development
of business requirements, tracking milestones, cost/benefit analysis, and
management presentations.
Assumes the Product Manager responsibilities for Digital Products and
Platforms following Agile and Scrum methodologies.
Responsible for working with business stakeholders to understand business
requirements and author user stories and acceptance criteria for the
product/platform backlog.
Confirms the priority of backlog items with the Digital Product
Director/Senior Manager and communicates to the:
Development/scrum team.
Engage directly and daily with delivery teams to execute the project
including stand-ups and backlog management meetings.
Lead communication efforts around the product, priorities and future
roadmaps established by the Digital Product Director/Senior Manager.
Own relationships with development teams, via agile processes, to ensure
products are delivered to business need.
Support creation of Requests for Proposal (RFPs) from external partners
when business needs require.
Understand, communicate and commit to the organization's vision, goals and
strategies and translate them into product action plans.
Analyze market trends, customer experience and business processes to
identify improvement opportunities and assist management in decision-
making.
Manage product performance using key information, processes and systems to
measure results.
Foster open communication that welcomes information sharing, seeking input
from others and valuing diverse viewpoints.
Partner with business operations stakeholders, vendors, legal and
compliance teams to define and deliver customer experience projects.
Act as an advocate for the business, consumer and dealer customer by
defining, creating, and delivering world-class customer experiences, along
with digitized and efficient processes.
Enable innovation through test and learn culture and experimentation,
applying improvement and design-thinking methodologies.
Oversee vendor performance and development directly impacting GM Financial
customers' and dealers' experience.
Drive proper testing and training strategies are defined and executed for
all solutions in scope.
Collaborate with analytics teams to prepare product performance metrics.
Additional Description
SKILLS & KNOWLEDGE
Effective written and verbal presentation skills with an ability to
communicate well with IO leadership
Ability to interact collaboratively with internal and external partners
Ability to transform requirements into system deliverables and drive an
efficient prioritization process
Excellent time management, organization, and follow-up skills.
Analytical and Strategic thinking with the ability to evaluate and
innovate.
Ability to work and think independently with minimal supervision.
Proactive, enthusiastic hard worker with an eye for detail
Ability to multitask, prioritize, and manage time effectively
Self-motivated with ability to work in ambiguity and still drive forward
Problem-solver with an inquisitive and innovative mind
Ability to thrive in fast-paced ever-changing environment
Ability to foster teamwork, influence and motivate others, and lead
indirectly.
Leadership through influence, inspiration, collaboration, and business acumen
QUALIFICATIONS & EXPERIENCE
Knowledge and experience of vehicle retail and insurance finance business.
Understanding of GMF business operations and proven business acumen
Knowledge of standard Project Management, Business Process Management and
Quality Assurance methodology and practices.
Knowledge of vendor evaluation and selection processes, policies, and
procedures.
Proficiency in digital technologies, data and analytics
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion
and we embrace the responsibility to lead the change that will make our world
better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all
must make a choice every day – individually and collectively – to drive
meaningful change through our words, our deeds and our culture. Our Work
Appropriately philosophy supports our foundation of inclusion and provides
employees the flexibility to work where they can have the greatest impact on
achieving our goals, dependent on role needs. Every day, we want every
employee, no matter their background, ethnicity, preferences, or location, to
feel they belong to one General Motors team.
Total Rewards Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you
can focus on realizing your ambitions. Learn how GM supports a rewarding
career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of
discrimination, but one that genuinely fosters inclusion and belonging. We
strongly believe that workforce diversity creates an environment in which our
employees can thrive and develop better products for our customers. We
understand and embrace the variety through which people gain experiences
whether through professional, personal, educational, or volunteer
opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and
qualifications and apply for any positions that match your skills and
capabilities.
Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified
applicants and employees on an equal basis regardless of an individual's age,
race, color, sex, religion, national origin, disability, sexual orientation,
gender identity/expression or veteran status. Additionally, General Motors is
committed to being an Equal Employment Opportunity (EEO) Employer and offers
opportunities to all job seekers including individuals with disabilities. If
you need a reasonable accommodation to assist with your job search or
application for employment, email us at [email protected] or call
us at 800-865-7580. In your email, please include a description of the
specific accommodation you are requesting as well as the job title and
requisition number of the position for which you are applying.
