The Digital Product Manager is responsible for enabling the delivery of best-
in-class consumer and dealer experiences for GM Financial. This team member
will optimize technology to meet/exceed customer needs now and in the future,
providing an enhanced customer experience and driving efficiencies. Their
responsibility will be to prioritize and develop technology in line with
market trends and customer needs.
The Product Manager will drive initiatives and support across IO, in addition
to GM-related projects. The ideal candidate has expertise in developing and
executing implementation plans that align to the company's vision and
strategic goals. Serving in a liaison capacity, this team member leads and
participates in business process and system-related projects both internally
and with third parties. In addition to collaborating with internal cross-
functional teams, this team member will also coordinate with external vendors
Support business requirement definition for all solutions within scope and
interdependencies. Liaise with other functional / departmental managers to
ensure there is full visibility of organizational developments,
objectives, purposes and achievements. Act as gatekeeper, support and
drive accountability based on “idea-to-launch” approach for all
Execute plans that assess internal and external resource requirements,
technology needs, interdependencies, and timelines. Contribute to the best
roadmap definition to accommodate operational needs from an IO
perspective, focusing on target operating models and operational
Plan, develop and implement strategy in partnership with IT for strategic
long-term roadmaps, through understanding the business and customer's
changing needs along with the business processes that are/will be required
Interface with business partners to create cohesive business processes and
required digital solutions, designing with advanced analytics as a core
competency for digitizing core operations.
Lead and facilitate system enhancement projects, including the development
of business requirements, tracking milestones, cost/benefit analysis, and
Assumes the Product Manager responsibilities for Digital Products and
Platforms following Agile and Scrum methodologies.
Responsible for working with business stakeholders to understand business
requirements and author user stories and acceptance criteria for the
Confirms the priority of backlog items with the Digital Product
Director/Senior Manager and communicates to the:
Engage directly and daily with delivery teams to execute the project
including stand-ups and backlog management meetings.
Lead communication efforts around the product, priorities and future
roadmaps established by the Digital Product Director/Senior Manager.
Own relationships with development teams, via agile processes, to ensure
products are delivered to business need.
Support creation of Requests for Proposal (RFPs) from external partners
when business needs require.
Understand, communicate and commit to the organization's vision, goals and
strategies and translate them into product action plans.
Analyze market trends, customer experience and business processes to
identify improvement opportunities and assist management in decision-
Manage product performance using key information, processes and systems to
Foster open communication that welcomes information sharing, seeking input
from others and valuing diverse viewpoints.
Partner with business operations stakeholders, vendors, legal and
compliance teams to define and deliver customer experience projects.
Act as an advocate for the business, consumer and dealer customer by
defining, creating, and delivering world-class customer experiences, along
with digitized and efficient processes.
Enable innovation through test and learn culture and experimentation,
applying improvement and design-thinking methodologies.
Oversee vendor performance and development directly impacting GM Financial
customers' and dealers' experience.
Drive proper testing and training strategies are defined and executed for
all solutions in scope.
Collaborate with analytics teams to prepare product performance metrics.
SKILLS & KNOWLEDGE
Effective written and verbal presentation skills with an ability to
communicate well with IO leadership
Ability to interact collaboratively with internal and external partners
Ability to transform requirements into system deliverables and drive an
efficient prioritization process
Excellent time management, organization, and follow-up skills.
Analytical and Strategic thinking with the ability to evaluate and
Ability to work and think independently with minimal supervision.
Proactive, enthusiastic hard worker with an eye for detail
Ability to multitask, prioritize, and manage time effectively
Self-motivated with ability to work in ambiguity and still drive forward
Problem-solver with an inquisitive and innovative mind
Ability to thrive in fast-paced ever-changing environment
Ability to foster teamwork, influence and motivate others, and lead
Leadership through influence, inspiration, collaboration, and business acumen
QUALIFICATIONS & EXPERIENCE
Knowledge and experience of vehicle retail and insurance finance business.
Understanding of GMF business operations and proven business acumen
Knowledge of standard Project Management, Business Process Management and
Quality Assurance methodology and practices.
Knowledge of vendor evaluation and selection processes, policies, and
Proficiency in digital technologies, data and analytics
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Why Join Us
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Appropriately philosophy supports our foundation of inclusion and provides
employees the flexibility to work where they can have the greatest impact on
achieving our goals, dependent on role needs. Every day, we want every
employee, no matter their background, ethnicity, preferences, or location, to
feel they belong to one General Motors team.
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General Motors is committed to being a workplace that is not only free of
discrimination, but one that genuinely fosters inclusion and belonging. We
strongly believe that workforce diversity creates an environment in which our
employees can thrive and develop better products for our customers. We
understand and embrace the variety through which people gain experiences
whether through professional, personal, educational, or volunteer
opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and
qualifications and apply for any positions that match your skills and
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