Product Operations Manager

Skydio
January 12, 2023
Contact:N/A
Offerd Salary:Negotiation
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Contract Type:Other
Working Time:Negotigation
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Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial transportation. The Skydio team combines deep expertise in artificial intelligence, best-in- class hardware and software product development, and operational excellence to empower a broader, more diverse audience of drone users - from action sports enthusiasts to first responders to insurance claims adjusters.

About the role: By combining best-in-class autonomy and cloud connectivity, drones will become critical and ubiquitous infrastructure that can be deployed and monitored in real-time to solve a variety of problems faster, cheaper, and safer than ever before. As a Product Operations Manager, you will play a key role on Skydio's Product team across a range of strategic and operational responsibilities. In particular, you will be driving Skydio's Early Access programs across Skydio's software products — on-vehicle software, mobile apps, and the cloud. Working closely with Product, Engineering, Design, Customer Success and Sales, you'll be accountable end-to-end for running the Skydio programs that bring pre-release software to influential customers across industries, from consumer to enterprise to defense. Your efforts will span:

  • Identifying appropriate customers for Early Access programs
  • Crafting onboarding content
  • Preparing vehicles and accessories as needed
  • Inviting and onboarding new customers
  • Managing regular updates and communications with customers
  • Systematically gathering, analyzing and relaying customer feedback to the product development team
  • This role will also entail other key responsibilities to improve the product development process in general at Skydio, including:

  • Systematically analyzing product usage data
  • Formalizing feedback collection from different internal and external channels
  • Creating and/or streamlining operational best practices within and involving the Product team -- e.g., driving internal “dogfooding” programs to collect product feedback
  • What you can expect in this role:

  • Ownership and accountability for the success of Skydio's Early Access programs
  • Direct engagement with a broad range of customers, prospects, and internal stakeholders
  • Gaining deep familiarity with Skydio's products
  • Working with (and improving) systems and processes to capture and relay product feedback back to product development teams
  • Close collaboration with sales and customer success to build and maintain close customer relationships and ensure success
  • What would make you a good fit:

  • Three to five years of proven success in a similar role, driving successful operational programs within product development and/or customer success organizations
  • Specific experience running beta/early access programs
  • Detail-oriented with exceptional written and oral communication skills
  • Dedicated team player who strives to enable others to do their best work
  • A passion for speaking with — and learning from — customers
  • Familiar with business systems and tools (e.g., JIRA, Zendesk, Confluence, Salesforce)
  • Experience with data visualization tools (e.g., Tableau)
  • Extensive drone/UAV experience and/or a passion for drones
  • At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

    As such, we do not make hiring or other employment-related decisions on the basis of an applicant or employee's race, color, ethnicity, national origin, citizenship, sex/gender (including pregnany, childbirth, breastfeeding and related medical conditions), gender identity or expression, age, religion, disability status, sexual orientation, marital status, medical condition, genetic information or characteristics, veteran, military or family status, or other classifications protected by applicable federal, state or local anti- discrimination laws.

    For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https: // www. e-verify.gov/

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