Project Manager - Special Tools - Dealer Service Operations

General Motor
March 05, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Hybrid: This position does not require an employee to be on-site full-time to perform most effectively. The employee's role enables them to work at a GM facility or off-site as frequently as needed or desired - This position requires an employee to be onsite 1-3 times per week

General Motors (GM) is seeking a Project Manager for Special Tools with strong project management, leadership and problem-solving skills. As part of the Global Aftersales Engineering and Service Operations team, we will be contributing to the flawless launch of exciting new vehicles and key contributor to EV transformation journey, by ensuring timely development and delivery of special tools to support an efficient and quality Service environment. This global role requires global collaboration and alignment to ensure all global regions of GM are supported with special tools per local launch timings. The ability to identify problems, develop solutions including innovation, deliver results and adapt quickly in a fast-changing business environment is a vital element of this role.

Job Description:

The Special Tools Project Manager is responsible for managing the relationship between GM and GM's designated supplier contracted to administer the GM Special Tool program, striving to balance technical solutions, cost, optimize distribution strategies and end to end process from tool development to distribution to ongoing sales support of special tools to drive efficient and quality repairs at dealers as per recommended GM Service procedures. This is a role with global responsibility and leads GM wholesale and retail support for all tool related issues and oversees the GM Global Tool process and availability and supply of special tools where required.

Key Responsibilities and Tasks:

  • Leads the Special Tools Team comprising of Bundled service resource and supplier.

  • Act as CCA representative for all GM North America Special Tool deliverables

  • Chair North America CCA Tool Advisory Board (TAB). The TAB reviews New and New to Region Global Tool Requests (GTRs) to consent on technical and commercial distribution strategy..

  • Support Aftersales Engineering and the Global Tool Development process

  • Monitor/assist/support the tool rationalization process for all Global vehicle launch activities

  • Provide final approval to ship for all North America released Essential Tools

  • Plan and manage delivery of all new tools to dealer network- North America and All Export markets of North America- per GAESO Deliverable objective to support Flawless launches and support Dealer certification process as required.

  • Develop contingency plans(5-Phase) for any tool missing the launch timing and also for any late release tools to support post-launch activity.

  • Manage new and terminated dealer activity related to Essential Tools

  • Provide second level support for wholesale and retail issues related to Essential Tools

  • Provide annual Essential Tool forecasts to dealers for financial planning purposes

  • Support Brand Quality warranty reduction initiatives and Field Actions involving Special Tools

  • Support the Service-Learning Center (SLC) and Labor time garage for all Essential Tool needs.

  • Manage contracts, purchasing, billing, KPI's, royalties and associated financial activities regarding special tool supplier and monitor dealer invoicing, etc.

  • Develop Essential Tool related communications.

  • Lead special projects related to Essential Tools including GAESO Deliverable optimization project and 100% virtual by 2025

  • Lead continuous improvement activities in Special tools areas by employing OpEx, DFSS strategies and deploy innovative thinking to address challenges

  • Manages the culture within their team, holds themselves and others accountable for demonstrating GMs values and cultural behaviors

  • Additional Description

    Minimum Qualifications:

  • Bachelor's degree or equivalent experience

  • Field experience and/or CCA Service Operations background with working knowledge of automotive service practices and procedures

  • Experience working with supplier staffs and functions to drive for high performance.

  • Knowledge of vehicle launch process, change management, Aftersales engineering deliverables is preferred.

  • Strong technical knowledge of automotive systems and components

  • Demonstrated customer and dealer focus.

  • Strong leadership, communication, and interpersonal skills required to build relationships with team members and others.

  • Demonstrated ability to manage multiple projects and assignments with high level of autonomy and accountability for results.

  • Demonstrated initiative for reaching beyond work assigned to improve output and/or help others.

  • Strong negotiation skills and ability to deal with ambiguity.

  • Strong oral, written communication skills.

  • Non-conventional hours to accommodate Global conference calls.

  • Presentations to GM leadership and other teams

  • About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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