QRD Engineer

General Motor
November 27, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Hybrid - Position does not require an employee to be on-site full-time but the general expectation is that the employee be onsite an average of three (3) days each week.

The Role

As a Quality, Reliability, Durability Engineer for Engines, Electrical Motors, Power Electronics and Charging inlets you will be responsible for driving robust problem definition of warranty issues leading toward increased customer satisfaction (reduced IPTV) and reduced warranty spending (reduced CPV). This includes analyzing warranty trends in GM Quality Systems (QDAP, TrackerGart, etc) in partnership with CQEs, reviewing returned warranty parts alongside technical experts, and leading warranty discussion within the Program Management Teams (PMTs). With actionable problems defined, you will partner with the DREs to ensure robust root cause and solutions are documented and communicated across the corporation through status reports at Core Product Development Team (PDT) and System Management Team (SMT) meetings, among others. All while collaborating with Quality Chain Engineers, Technical Specialists, Design System Engineers, Manufacturing, Supplier Quality, and others in documenting lessons learned to drive toward defect free vehicles. This is a great opportunity to act as the Voice of the Customer within the Core PDT.

What You'll Do (Responsibilities)

  • Provide Core PDT team with Project Focus Areas and create Mitigation plans for IPTV and Warranty Cost.

  • Manage Warranty tracking – issue identification, root cause, breakpoint, and resolution.

  • Lead the evaluation of product program content for risks to future product quality in terms of initial quality, customer satisfaction, and long-term reliability; and support cross functional mitigation plan development.

  • Have a good understanding of Quality Processes and apply the knowledge effectively to capture systemic lessons when things go wrong (ie. Warranty, PRD/PAL/Field Actions,…)

  • Manage WPAC (Warranty Parts Analysis Center) Work Cells and program Reviews – the analysis of actual customer parts.

  • Participate in Prevent Repeat Defect (PRD) process to institutionalize lessons learned from defects.

  • Aid in identification of systemic issues leading to warranty claims

  • Work with Systems Engineering, Manufacturing Engineering, Supplier Quality, Validation, AVDC, Suppliers as required to drive Defect Free Execution

  • Conduct research on current field issues affecting PDT/Program (Warranty, JD Power, Compass etc) to establish Quality priorities to be used as lessons learned in Robustness Plan, DFSS, and DFMEA discussions.

  • Collaborate with Customer Quality Engineers and Product Engineering to establish priorities to address risks and opportunities in BOM ROW selections, new and carryover content.

  • Participate in Global forums and Labor Code Robustness initiatives for assigned product areas.

  • Understand global competitiveness in assigned product areas using competitive data (JD Power, Benchmarking data, etc.)

  • Mentor / coach team members

  • Represent the team as Subject Matter Expert (SME) for one or more QRD process

  • Follow-up on open action items and provide status updates.

  • Follow industry (AIAG, SAE) and GM standard practices and workbooks.

  • This position also represents Engines, Electrical Motors, Power Electronics and Charging Interface with the vehicle platform program quality leadership and program teams.

    Additional Description

    Your Skills & Abilities (Required Qualifications)

  • Bachelor's degree

  • 5+ years of related engineering experience

  • 1+ years of experience in Quality or Product Development: (Validation, Reliability Engineering, Quality Tools, Design Release Engineering, or Manufacturing Engineering, etc.)

  • High level of analytical ability where problems are unusual or difficult

  • Good project management and team facilitation skills

  • What Will Give You A Competitive Edge (Preferred Qualifications)

  • Experience utilizing Quality processes

  • DFSS Black Belt certification

  • ASQ Certified Reliability Engineer, Certified Quality Engineer, Certified Manager of Quality

  • Understanding of and ability to use data systems and tools

  • Global Propulsion Systems/Electrification experience

  • Assembly plant experience

  • Supply base experience

  • Understanding of Product Development Process and Quality processes

  • Familiar with Quality Chain Framework

  • About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

    From this employer

    Recent blogs

    Recent news