Regional BA Captain - locate in Beijing

Description

Drive Sales and Aftersales objective attainment for the zone

Encourage and support engagement efforts

Drive communication that supports the Business's market plans

Mentor, lead and grow talent

Coordinate dealer contractual agreements; ensure compliance to retail & parts sales performance, customer happiness and dealer profitability

Ensure accurate utilization of empowerment tools

Inspiring team/customers to attain business goals

Performs other duties as assigned

Additional Description

MAIN PURPOSE

This position is in charge of all sales activities of designed regional market. To develop sales strategies and action plans to maximize the brand's market share as well as strengthen the brand positioning in the region. By leading a BA team to implement this strategy and realization of the regional sales objectives outlined in the annual business plan.

KEY RESPONSABILITES

Key responsibility 1- Sales Strategies and Policy

Develop the short & middle term regional sales strategy, in accordance with strategic objectives of CUE team

Implement this strategy to ensure annual business objectives are met in full (qualitatively and quantitatively)

Participate on allocating monthly and annual sales target for the regional team

Key responsibility 2 – Sales Management

Administer regional sales and manage overall turnover

Achieve the sales target of monthly, quarterly, and yearly sales as well as new launched products

Set up action plans for each Point of Sales and support the POS to achieve the target

Set up and monitor POS KPI

Work closely with Community BAs and Marketing team to formulate and implement local/in store activities to support sales target achievement.

Key responsibility 3 – Operations

Ensure operation guidelines are well followed by each POS

Work closely with Operation team to optimize POS operation process to improve working efficiency and support sales

Supervise and sponsor compliance in region to ensure all sales activities are following compnay's compliance guideline

Avoid legal challenges by understanding current and proposed legislation and enforcing regulations

Operation cost control

Improve customer satisfaction in each POS in the region

Key responsibility 4 – Team Management

Lead, monitor, motivate and coach the line managers as well as the sales team members to ensure the sales target and team objectives are achieved

Unite everybody to work as a team and motivate everyone to grow together with TDG

Work closely with Training team to develop Individual Development Plan for each of talent in the team and help them grow

Key responsibility 5 – Customer Relationship Management

Develop customer loyalty by working together with different shareholders in the company

Improve customer satisfaction in each POS in the region

Support the team to execute community events or CRM events to drive better client engagement and client experience base on CRM data analysis and monitor the results

Handle high value client by him/herself

Key responsibility 6 – Market Intelligence

Monitor competitive activities, client opinions and behaviors changes and feedback to the company on timely basis

Timely feedback customer complaint, team suggestions etc. to department head in order to take quick reactions.

The network development of competitors and other valuable information from the market

JOB PROFILE (for recruitment purpose only)

Have in-depth knowledge of product and retail industry and excellent understanding of the selling process and of customer behavior, retail auto company is preferable

Have rich experience of at least 5 years is favored for most senior positions

Have strong communications skills

Lead from the front and have a ‘hands on' approach to develop new business and grow the existing portfolio

Leadership skills are vital, to give direction to and nurture the commercial team

COMPETENCY REQUIRED:

Entrepreneurial spirit

Passion

Customer focus

Strong leadership skill

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Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

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