Regional Client Success Manager (NCR)

General Motor
March 05, 2023
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Offerd Salary:Negotiation
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Contract Type:Other
Working Time:Negotigation
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Description

GM Fleet has traditionally been a leader of fleet vehicle sales in the commercial and government segments. Going forward, GM Fleet is transforming beyond vehicle sales, bringing holistic Business to Business (B2B) & Business to Government (B2G) solutions to small, medium and large organizations; focusing on complete end-to-end B2B/B2G solutions to help our partners meet their business goals.

To meet our business objectives, the GM Fleet team is looking for a Regional Client Success Manager. The Regional Client Success Manager will lead, develop and coach a team of Account Executives, promoting a customer-first approach to improve sales performance and revenue within an assigned book of business.

Responsibilities

Management

  • Manage and track activities for all Account Executives – lead generation, initial meetings, & presentations

  • Prepare weekly forecasting of sales, revenue and other KPIs for management

  • Work closely with senior management to develop and execute regional sales strategies

  • Assist team in identifying the decision makers and influencers within their customers' organizations

  • Actively support the team to build and manage a pipeline of new opportunities

  • Coaching

  • Coach team of Account Executives to develop customer management skills (e.g. moving stalled deals forward, positioning solutions to customers, and qualifying deals)

  • Motivate, develop and mentor the team to become top achievers and future leaders

  • Tailor coaching approaches to team members based on learning styles and by targeting individual development needs

  • Conduct group coaching sessions when needed to encourage teamwork and collective learning

  • Serve as a role model of company culture, embrace our values and ethics

  • Sales Innovation

  • Brainstorm new approaches and ideas to successfully position GM's B2B solutions with customers

  • Collaborate with GM business units to ensure customer success, solution adoption, and sales expansion

  • Provide continuous feedback to B2B Business Units to drive future product enhancements

  • Skills and Experiences

    Required Skills and Experiences

  • Proven people leader experience required or demonstrated ability to lead, influence and drive behaviors within a dynamic sales team

  • 5+ years of B2B sales leadership and/or account management leadership experience

  • Bachelor's degree or 10+ years commensurate job experience required

  • Master's degree preferred

  • Proven track record of consistent sales quota attainment

  • Ability to build strong relationships and influence internal stakeholders to drive results

  • Strong organization, time management and planning skills

  • Ability to balance conflicting priorities and deal with ambiguity while maintaining effectiveness

  • Outstanding oral and written communication skills

  • Ability to thrive in a fast-paced, innovative, rapidly evolving industry and organization

  • Skilled in the use of Microsoft Word, Excel, PowerPoint and CRM account management applications

  • Travel required. Must be able to travel up to 50%-75% within assigned region.

  • Additional Description About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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