GM Fleet has traditionally been a leader of fleet vehicle sales in the commercial and government segments. Going forward, GM Fleet is transforming beyond vehicle sales, bringing holistic Business to Business (B2B) & Business to Government (B2G) solutions to small, medium and large organizations; focusing on complete end-to-end B2B/B2G solutions to help our partners meet their business goals.
To meet our business objectives, the GM Fleet team is looking for a Regional Client Success Manager. The Regional Client Success Manager will lead, develop and coach a team of Account Executives, promoting a customer-first approach to improve sales performance and revenue within an assigned book of business.
Manage and track activities for all Account Executives – lead generation, initial meetings, & presentations
Prepare weekly forecasting of sales, revenue and other KPIs for management
Work closely with senior management to develop and execute regional sales strategies
Assist team in identifying the decision makers and influencers within their customers' organizations
Actively support the team to build and manage a pipeline of new opportunities
Coach team of Account Executives to develop customer management skills (e.g. moving stalled deals forward, positioning solutions to customers, and qualifying deals)
Motivate, develop and mentor the team to become top achievers and future leaders
Tailor coaching approaches to team members based on learning styles and by targeting individual development needs
Conduct group coaching sessions when needed to encourage teamwork and collective learning
Serve as a role model of company culture, embrace our values and ethics
Brainstorm new approaches and ideas to successfully position GM's B2B solutions with customers
Collaborate with GM business units to ensure customer success, solution adoption, and sales expansion
Provide continuous feedback to B2B Business Units to drive future product enhancements
Skills and Experiences
Required Skills and Experiences
Proven people leader experience required or demonstrated ability to lead, influence and drive behaviors within a dynamic sales team
5+ years of B2B sales leadership and/or account management leadership experience
Bachelor's degree or 10+ years commensurate job experience required
Master's degree preferred
Proven track record of consistent sales quota attainment
Ability to build strong relationships and influence internal stakeholders to drive results
Strong organization, time management and planning skills
Ability to balance conflicting priorities and deal with ambiguity while maintaining effectiveness
Outstanding oral and written communication skills
Ability to thrive in a fast-paced, innovative, rapidly evolving industry and organization
Skilled in the use of Microsoft Word, Excel, PowerPoint and CRM account management applications
Travel required. Must be able to travel up to 50%-75% within assigned region.
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