Remote Service Assistant Manager

General Motor
October 01, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

This role acts as the owner of GMPI remote service experience and related business. This means that the responsibilities for this role are:

  • Develop and promote GMPI remote service experience strategy in “D2C Service Middleware”, and manage whole operation procedures for user
  • ICE/BEV related remote service and management procedure setup up from 0 to 1 and related procedure optimization, including:
  • One-click service
  • Pick-up and Delivery service
  • Airport valet parking service
  • Drunk driving service
  • Dedicated driver service
  • … and service experiences SLA monitoring and promotion through partnership or related business resource to provide seamless customer experience
  • Find and build up proper business solution for ICE/BEV
  • Find and build up difference business solution to provide diverse D2D service operation modules including:
  • D2D fast repairing,
  • D2D maintenance service
  • Strong thinking of the concierge service/concept into “D2C Service Middleware”
  • Drive the digital team to realize in the ICE/BEV service experience
  • Working with cross team to monitor and manage the performance of whole D2C platform
  • Implement strong processes to promote the effective administration of the remote service experience
  • Knowledge Experience, and Competencies Knowledge

  • Full experience on “direct to customer” service model
  • Familiar with service operation especially ICE/BEV service experience in automobile industry, both in OE and dealer
  • Excellent experience in developing relationships with diverse stakeholders across the full cross section of business functions including external partners, supplier
  • Knowledge on digital and data application in business operation
  • Skill

  • Analytical-structured thinking
  • High capability to drive innovation
  • Business models development and project management
  • Familiar with planning and proposal, skilled in procedure and standard
  • Experience/Education

  • Bachelor's degree or above
  • 5+ years or above experience of automotive industry and other service- related industries. 1+ years' experience in supplier management
  • Competencies

  • Proficient in English listening, speaking, reading, and writing
  • Have a strong affinity, interpersonal communication and coordination skills and a sense of teamwork
  • Familiar with most office software
  • Strong ability to motivate people in an international environment

    Additional Description About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

    From this employer

    Recent blogs

    Recent news