Remote Service Assistant Manager

Description

This role acts as the owner of GMPI remote service experience and related business. This means that the responsibilities for this role are:

Develop and promote GMPI remote service experience strategy in “D2C Service Middleware”, and manage whole operation procedures for user

ICE/BEV related remote service and management procedure setup up from 0 to 1 and related procedure optimization, including:

One-click service

Pick-up and Delivery service

Airport valet parking service

Drunk driving service

Dedicated driver service

… and service experiences SLA monitoring and promotion through partnership or related business resource to provide seamless customer experience

Find and build up proper business solution for ICE/BEV

Find and build up difference business solution to provide diverse D2D service operation modules including:

D2D fast repairing,

D2D maintenance service

Strong thinking of the concierge service/concept into “D2C Service Middleware”

Drive the digital team to realize in the ICE/BEV service experience

Working with cross team to monitor and manage the performance of whole D2C platform

Implement strong processes to promote the effective administration of the remote service experience

Knowledge Experience, and Competencies Knowledge

Full experience on “direct to customer” service model

Familiar with service operation especially ICE/BEV service experience in automobile industry, both in OE and dealer

Excellent experience in developing relationships with diverse stakeholders across the full cross section of business functions including external partners, supplier

Knowledge on digital and data application in business operation

Skill

Analytical-structured thinking

High capability to drive innovation

Business models development and project management

Familiar with planning and proposal, skilled in procedure and standard

Experience/Education

Bachelor's degree or above

5+ years or above experience of automotive industry and other service- related industries. 1+ years' experience in supplier management

Competencies

Proficient in English listening, speaking, reading, and writing

Have a strong affinity, interpersonal communication and coordination skills and a sense of teamwork

Familiar with most office software

Strong ability to motivate people in an international environment

Additional Description About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Total Rewards Benefits Overview

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Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.