Sales Ops Support Coordinator (Post-Sales)

ABB
February 21, 2024
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Offerd Salary:Negotiation
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Contract Type:Other
Working Time:Negotigation
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JOB DESCRIPTION

Sales Ops Support Coordinator (Post-Sales) Take your next career step at ABB with a global team that is energizing

the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

The Sales Support Specialist - Customer Support is the first point of contact for Analytical Sales customers and business partners of the Process Automation Measurement & Analytics. In this role and using your customer service skills and knowledge, you will aid the Analytical Sales team by reacting to customer inquiries.

This position reports to

Sales Operations Manager

Your responsibilities
  • Enable and own many components of “post-sales activity”. Post-sales activity encompasses much of the actions and responsibilities after a customer's order/Purchase Order is received
  • Review and analyze customer requests, coordinating input from other departments, to ensure timely movement and successful outcome to various sales and customer requests
  • Develop knowledge of the customer to then identify and predict customer needs. Respond to customer queries and product needs. Obtain, coordinate, and communicate information related to customer needs, requests, and requirements
  • Communicate via phone, email, & other means w/ customers, channel partners, account managers, & other internal resources
  • Review customer orders; verify customer information and notes. Maintain customer records and documentation. Work with confidential customer information. Accurately and timely log all customer interactions in data management systems
  • Shepherd each step of the process to ensure completeness and closure, including proactive follow-up communication to both internal and external personnel. Provide order processing, acknowledgements, requests for information, etc
  • Learn the components of, develop the plan for, and then own the timely and consistent movement of activities and information after the order is created in SAP. Components include all activities through to full invoicing to the customer
  • Your background
  • 2 plus years of experience in sales operations, sales administration, or similar role; or associate degree in business, engineering, communication; alternatively, a special combination of education and experience and/or demonstrated accomplishments
  • Excellent organizational skills with attention to detail and accuracy
  • Strong communication (written and verbal) skills
  • Great time-management and problem-solving skills
  • Proven ability to handle multiple tasks simultaneously
  • Developing skills for logic-based and/or discretionary decision-making
  • Advancing or developing Excel skills (pivot tables, vlookups, etc.)
  • Strong working knowledge of Salesforce or another CRM
  • Candidates must already have a work authorization that would permit them to work for ABB in the US
  • Benefits
  • Retirement plan
  • Life insurance
  • Disability insurance
  • Wellbeing program
  • Healthcare plan
  • More about us

    ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www. abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https: // www. eeoc.gov/sites/default/files/2022-10/EEOCKnowYourRightsscreenreader1020.pdf https: // www. dol.gov/sites/dolgov/files/OFCCP/pdf/pay- transp%20EnglishformattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [email protected]. Resumes and applications will not be accepted in this manner.

    Publication ID: US89744348E1

    Important: In order to be employed by ABB you will need to fully comply with/fulfill all local ABB employment requirements/processes.

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