Company Description
Why work with Bosch Rexroth?
Challenging Projects : We are driven by innovation and being at the
cutting edge of everything that we do. At Bosch Rexroth every day is
different, and your time will be filled with interesting and exciting
projects.
Amazing Colleagues: Our people make us who we are, and we are very
proud of our diverse and skilled global team. Having a supportive and
encouraging team around you can make all the difference.
Learning and Development: We want you to reach your fullest potential,
for both yourself and for Bosch Rexroth. That's why we actively promote
growth and development.
Change the World: We want to give you the opportunity to not only
drive your career forward but also to change the world. The work we do at
Bosch Rexroth can make a big difference to the world around you.
Social & Value-Driven: We have a tradition of assuming social
responsibility in all that we do. Our success, and our roadmap for the
future, is based on our lived values. This covers everything, from
community to the environment, to being a social employer.
Flexibility & Freedom: We strive to give you a balance between your
work and home life, as well as the freedom to drive your career forward.
International Opportunities: We are a truly global, fully networked
company, with locations in more than 80 countries all over the world
Job Description
Create, maintain, and continually improve positive long-term relationships
with key customer contacts
Resolve customer concerns and inquiries for service repair and warranty
Issue RGA numbers (return goods authorization) to customers,
distributors
Calculate pricing for quotations according to defined standards and
escalate according to established guidelines
Determine material availability and escalate according to established
guidelines
Ship products to and from customers and suppliers
Execute, track, and proactively manage repair / warranty-requested orders
according to department standards
Proactively identify and resolve issues related to stagnated orders to
support fast delivery
Regular follow up with customers regarding open quotations and RGA's
Proactively communicate with other team members regarding priority and
workload including when availability exists to support other team members
Independently review knowledge database and proactively escalate unique
scenarios when appropriate
Cross trained in SAP order processing for other areas when needed
Overtime may be required, sometimes with little advance notice
Occasional travel to visit customer (relationship building) and off-site
training
Perform other essential and peripheral duties as assigned
Qualifications
High school graduate or equivalent from an accredited school (ex. PA Dept
of Education, FL Dept of Education, US Military).
3 plus years customer facing work experience.
Knowledge of personal computer and Microsoft Office software.
Excellent communication skills, both verbal and written.
Excellent interpersonal skills and high degree of professionalism with
customers and co-workers
Strong organizational skills including excellent priority management
Demonstrated ability to take direction and work within process standards
Ability to learn and apply new processes
Experience with an ERP system (ex. SAP)
Must be able to work well in a high-paced, variable environment
Additional Information
By choice, we are committed to a diverse workforce and are an equal
opportunity employer. Bosch Rexroth welcomes and encourages applications from
people with disabilities. Accommodations are available on request for
candidates taking part in the selection process.
Indefinite U.S. work authorized individuals only. Future sponsorship for work
authorization unavailable.
BOSCH is a proud supporter of STEM (Science, Technology, Engineering &
Mathematics) Initiatives.
FIRST Robotics (For Inspiration and Recognition of Science and
Technology)
AWIM (A World In Motion)
Job Location
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