Rockwell Automation is a global technology leader focused on helping the
world's manufacturers be more productive, sustainable, and agile. With more
than 28,000 employees who make the world better every day, we know we have
something special. Behind our customers – amazing companies that help feed the
world, provide life-saving medicine on a global scale, and focus on clean
water and green mobility – our people are energized problem solvers that take
pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking
for a place to do their best work. And if that's you we would love to have you
join us!
Job Description
As a ServiceNow Senior Developer, you will lead and oversee the ServiceNow
Enterprise platform This includes the configuration of all ITSM modules, and
the CMDB/ITAM Repository. You will be responsible for promoting excellent
customer service through the successful administration of the ServiceNow
platform, technical knowledge and strong communication. Your primary focus
will be ServiceNow platform and ITSM process health, including ServiceNow
ITSM, asset discovery, integrations with 3rd party systems, ITSM process
configurations and the end user portal. The ideal candidate will possess
technical skills in ServiceNow support along with communication and
collaboration skills that will allow him/her to prioritize support tasks and
meet business needs. The candidate should have a customer-focused mindset and
a wide range of technical knowledge to ensure the successful support of the
ServiceNow platform.
Key responsibilities:
Must have ServiceNow implementation experience, including development,
configuration, and administration in an enterprise environment.
Advanced scripting of business rules, ACLs, workflow activities
Formulate system scope and objectives and prepares detailed specifications
for application builds.
Assist with user story creation and grooming.
Responsible for coding, testing, debugging, and creating technical
documentation.
Oversee uptime, performance stability and system health of all technical
components of the ServiceNow instances
Experience with ServiceNow integration using LDAP, Active Directory, and
Single Sign-on
Experience with ServiceNow components including, but not limited to,
Incident / Change/ Problem Management / ITAM / CMDB/ Knowledge Mgmt,
Release Mgmt, Discovery and Service Mapping, Financial and Procurement
Communicate all downtime and activates impacting production with
stakeholders and ServiceNow users
Drive compliance and tool governance across the ITSM management processes
(incident, request, change, release, event, knowledge,
asset/configuration, self-service, etc.)
Partner with key stakeholders to gather requirements for new
functionality, automation, and fulfilling requirements based off industry
best practices
Work with data analytics to create reports for various users including IT
Capability Teams, IT leadership, and business stakeholders to illustrate
service performance, improvements, and areas for improvement
Have a solid understanding of ITSM processes and possess the ability to
interpret technical documentation for training end users on processes and
procedures
Manage ServiceNow Admins and maintain the ServiceNow intake process and
roadmap
Perform yearly ServiceNow Upgrades on all production and lower
environments
Experience/Skills Required:
Bachelor's degree in Computer Science, MIS, Information Technology, or
related field OR certification or equivalent experience in the following:
ServiceNow System Developer
8+ years experience in supporting ServiceNow ITSM through administration,
configuration, development and upgrades
Experience integrating ServiceNow with an API-led and /or Flat-File
integration
Administration of a ServiceNow instance including the management of users,
groups, and roles, CMS Development, ACLs, business rules, workflows, UI
actions, UI policies, dictionary, and catalog items Orchestration and
Discovery experience a plus.
Experience conducting ServiceNow instance upgrades.
ServiceNow Developer Certification is strongly preferred.
Experience working across multiple vendors and managed service providers
ITIL Foundations V3 or V4 Certification and knowledge of the ITIL Service
Lifecycle
Equivalent work experience of 8+ years in IT Service Management with
ServiceNow
Experience with application development methodologies
Experience/Skills (Desired):
Lean IT Six-Sigma Certifications
Experience with Agile SAFE Methodology
Demonstrated success in continual service improvement (ITIL CSI
Certification a plus)
Data Analytics
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