Summer 2023: IT Service Operations Intern (Undergraduate)

iRobot
February 03, 2023
Contact:N/A
Offerd Salary:Negotiation
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Introduction

Work as part of the Global Information Services, Service Operations team interfacing with iRobot employees to provide IT technical support. This role will include but not be limited to imaging/building laptops and servers with Windows, MacOS and Linux, deploying laptops to end users, providing end user support on technical issues and needs, interfacing with numerous IT applications providing workflow and tracking support, asset management and open work order statuses.

This is a full-time internship from May-August in our Bedford, MA office. Students must have the ability to commute on a daily basis.

Responsibilities:

  • Providing end user IT support
  • Working with internal and external vendors to triage issues
  • Investigation and documentation of issues found and status of work in flight
  • Exposure to cyber security tools to help review health of the iRobot end- point environment
  • Inventory management
  • Qualifications:

  • Currently pursuing a Bachelors degree in Information Technology or related field
  • Experience with dealing with end users of systems preferred
  • Previous experience with Windows, Mac and Linux a plus
  • Excellent customer service skills and abilities to work with end users verbally and in writing
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