Team Leader - Service Integration & Virtual Engineering

General Motor
October 08, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Work Arrangement:

Hybrid: This position does not require an employee to be on-site full-time to perform most effectively.

  • This position requires an employee to be onsite up to 3 days per week.
  • The Role:

    CCA's Global Aftersales Engineering organization has responsibility for the service deliverable readiness of every GM vehicle globally. These include: service part release, service information, labor time guide, service part catalogue, diagnostic software, service programming, pre-delivery inspection forms, customer service information and special tools. This leader is responsible for efficiently and effectively facilitating the execution of Aftersales Engineering deliverables within their specific function. Additionally, you will coach, mentor, and develop the team's skills as we transform our culture.

    What You'll Do:

    Responsible for handling various engineering projects, processes, budgets, and timelines and making any necessary adjustments to ensure successful completion. Provides direction in the development, validation, and implementation of common information across all vehicle platforms.

  • Lead, guide and develop a team of Service Integration Engineers

  • Provide technical leadership and develop work assignments that appropriately challenge team members

  • Assess critical skills for all employees and support plans to address gaps

  • Identify and provide leadership for continuous improvement opportunities and ideas

  • Model and cultivate desired core values and behaviors to create a positive and engaging culture within their team

  • Communicate between regions to help facilitate global deliverables

  • High level analytical ability where problems are unusual and complex

  • Support other Customer Care and Aftersales (CCA) teams including: technical authoring, engineering, warranty center, technical assistance, service training, brand quality, assembly plants, field support, marketing, purchasing, supply chain, warehousing, etc.

  • Work to improve Workplace of Choice environment.

  • Additional Description

    Your Skills & Abilities (Required Qualifications):

  • Ability to lead a team to support organizational and technical objectives

  • Minimum of 3 years of knowledge and experience with vehicle systems and components, automotive service practices and procedures, automotive diagnosis and repair

  • High level of interpersonal skills, self-starter, results driven, strategic and innovative mindset

  • Navigate successfully in the global environment, understanding diversity, equity, and inclusion

  • Excellent verbal and written communication skills

  • Bachelor's Degree in engineering, Automotive Technology, or equivalent experience

  • What Will Give You A Competitive Edge (Preferred Qualifications):

  • Previous leadership and program management skills

  • Automotive service parts experience at the wholesale or retail level

  • Hands on experience in automotive diagnosis and repair

  • Manufacturing or vehicle engineering experience

  • Knowledge of electric vehicles

  • Design for Six Sigma (DFSS) Certification or Operational Excellence (OpEx) experience

  • Proficient with Microsoft Office software


    About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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