Hybrid: This position does not require an employee to be on-site full-time to perform most effectively.
CCA's Global Aftersales Engineering organization has responsibility for the service deliverable readiness of every GM vehicle globally. These include: service part release, service information, labor time guide, service part catalogue, diagnostic software, service programming, pre-delivery inspection forms, customer service information and special tools. This leader is responsible for efficiently and effectively facilitating the execution of Aftersales Engineering deliverables within their specific function. Additionally, you will coach, mentor, and develop the team's skills as we transform our culture.
What You'll Do:
Responsible for handling various engineering projects, processes, budgets, and timelines and making any necessary adjustments to ensure successful completion. Provides direction in the development, validation, and implementation of common information across all vehicle platforms.
Lead, guide and develop a team of Service Integration Engineers
Provide technical leadership and develop work assignments that appropriately challenge team members
Assess critical skills for all employees and support plans to address gaps
Identify and provide leadership for continuous improvement opportunities and ideas
Model and cultivate desired core values and behaviors to create a positive and engaging culture within their team
Communicate between regions to help facilitate global deliverables
High level analytical ability where problems are unusual and complex
Support other Customer Care and Aftersales (CCA) teams including: technical authoring, engineering, warranty center, technical assistance, service training, brand quality, assembly plants, field support, marketing, purchasing, supply chain, warehousing, etc.
Work to improve Workplace of Choice environment.
Your Skills & Abilities (Required Qualifications):
Ability to lead a team to support organizational and technical objectives
Minimum of 3 years of knowledge and experience with vehicle systems and components, automotive service practices and procedures, automotive diagnosis and repair
High level of interpersonal skills, self-starter, results driven, strategic and innovative mindset
Navigate successfully in the global environment, understanding diversity, equity, and inclusion
Excellent verbal and written communication skills
Bachelor's Degree in engineering, Automotive Technology, or equivalent experience
What Will Give You A Competitive Edge (Preferred Qualifications):
Previous leadership and program management skills
Automotive service parts experience at the wholesale or retail level
Hands on experience in automotive diagnosis and repair
Manufacturing or vehicle engineering experience
Knowledge of electric vehicles
Design for Six Sigma (DFSS) Certification or Operational Excellence (OpEx) experience
Proficient with Microsoft Office software
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.Total Rewards Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.