Technician Experience Solution Manager

General Motor
March 05, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Hybrid: We believe work-life integration is critical to a team member's success and job satisfaction. That is why this position allows some work flexibility and uses the Hybrid Work Appropriately Model to ensure our diverse team has work-life balance.

  • This position does not require an employee to be on-site full-time to perform most effectively, but may require an employee to be onsite 2-3 days per week.
  • The Technician Experience Solution Manager will serve as the single point owner to execute a major transformation in the service experience. They will work to align system engineering, agile release trains, program teams and other stakeholders to assure features and capabilities are implemented, balanced, and integrated to meet program milestones to deliver an exceptional service experience for General Motor's customers.

    Responsibilities :

  • Serve as the technical leader responsible to define and manage delivery of the service experience roadmap. As such they will be responsible to all key deliveries, eliminating blockers and ensuring coordination across General Motors and impacted vendors

  • Resolve conflict and prioritize deliverables across system engineering, software workstreams and integration leads

  • Identify and manage technical and non-technical risks for execution of solution

  • Demonstrate status and manage expectations of Executive Leadership through monthly updates and immediate escalation when support is needed

  • Represent the Voice of the Customer for the Solution

  • Monitor and understand competition

  • Represent solution management to the rest of the organization

  • Additional Description

    Required Qualifications:

  • Bachelor of Science in Engineering (Electrical, Software Systems, Computer Science, Computer Engineering, or related degree), Masters' Degree preferred

  • Knowledge of embedded controls as it pertains to vehicle development

  • Understanding of Systems Engineering principles

  • Understanding of the Global Vehicle Development Process

  • Strong leadership, organizational, analytical, interpersonal and communications (oral & written) skills

  • Understanding of Agile Software development

  • 10+ years' experience in diagnostic strategy: Aftersales Engineering, Product Engineering or Manufacturing Engineering.

  • Demonstrated analytical, problem solving, and root cause analysis skills, especially where problems are unusual and difficult.

  • Excellent multi-functional communication, technical leadership skills and collaboration.

  • Proven results in successful project execution.

  • About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

    From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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