Description
POSITION RESPONSIBILITIES
As part of a multi-disciplinary discovery team, you will be working to
uncover opportunities for product development, identifying and quantifying
the value, and validating potential solutions with customers
Use proven UX and service design methods to solve complex business
problems, think strategically about opportunities, and facilitate the
creation of a shared experience vision
Creates innovative solutions for a wide variety of product design
challenges, including mobile, desktop, hardware interfaces, physical
environments, and person-to-person interactions
Champion Service Design and Design Thinking across the organization,
educating, influencing and guiding stakeholders and partners, driving a
user-first mentality and a design thinking methodology into everything you
do
Own and lead all UX and service design activities for the team, ensuring
that the appropriate processes, methods and stakeholders are engaged to
generate quality outcomes for customers and the business
Ensure that activities and team members are supported when it comes to
conducting Service Design activities to gather insights, map journeys,
ideate and prototype product solutions
Advocates for design solutions, highlighting inputs that influenced the
decisions including business and user goals, demographic and usage data,
and research findings
Develops high level, detailed storyboards, mock-ups, and prototypes to effectively communicate interaction and design ideas
Delivers work that's not only user-friendly, aesthetically engaging, but which also produces results
Quickly iterates on multiple interactive design solutions and work through details
Executes quantitative and qualitative research methods, synthesis to
deeply understand customer/user behavior, pain points, and desires,
driving visibility and integration of outcomes to inform solution design
Able to confidently facilitate and lead workshops with both designers and
product partners to create a shared understanding of the problem space,
the users, and the end-to-end journey
Assesses and optimizes the performance of new and existing features by
actively participating in user research and assessing performance metrics
Develop and cultivate strong relationships within a diverse partner
community, manage their expectations and consider multiple perspectives in
the definition of solutions
Presents design work to multiple teams and senior leadership for review
and feedback
Additional Description
SKILLS & KNOWLEDGE
Demonstrated skill to coach and lead teams in Agile and Lean practices,
determining the right approach for the team to take and evaluating this
through the life of a project. Adjusting to new and innovative ways of
working to achieve the right outcomes, acting as a recognized expert and
advocate for the approaches, continuously reflecting and challenging the
team.
Skilled in mediating between people to mend relationships, communicate
with stakeholders at all levels, manage stakeholder expectations and
moderate discussions about risk and complexity, even within constrained
timescales. An advocate that can speak on behalf of and represent the
target customer(s), along with required business acumen and sensibility.
Excellent at collaborating in a group, actively networking with others.
Able to adapt to feedback to ensure it is effective and lasting, while
proactively identifying problems or issues in the team dynamic and
rectifying them through strong routines to monitor.
Expert skill in designing systems for use across multiple services through
evidence and context-based, human-centered design and can identify the
simplest and most effective of a variety of approaches.
Highly skillful executing strategy for the whole organization, marrying
business needs with innovative analysis and customer focus. Ability to
make and justify decisions characterized by high levels of risk, impact
and complexity by building consensus between highly diverse stakeholders.
Ability to solve and unblock issues between teams or departments at the
highest level, understanding the psychology of a team and have proficient
mediation skills. Able to facilitate and coach stakeholders on team
dynamics and conflict resolution.
Ability to make and justify decisions characterized by high levels of
risk, impact, and complexity. Able to build consensus between highly
diverse stakeholders, guiding others in applying risk reviews and
decisioning in proportion to the risk in question.
Expert skill in the use a variety of prototyping methods, from low to high
fidelity, while sharing best practices and coaching others.
Demonstrated experience in meeting the needs of customers and users across
a variety of channels, bringing insight and expertise in customer and user
needs and expectations to ensure they're met by the business. You can
apply strategic thinking to provide the best service for the customer.
Ability to work with and challenge senior stakeholders, prioritizing and
mitigating constraints to turn them into an advantage, adapting approach
as required.
Ability to work both remotely and in a local GM Financial Office (Hybrid
environment)
Multi-lingual required
QUALIFICATIONS & EXPERIENCE
3+ years of experience as a user experience designer, interaction
designer, service designer, or similar
Bachelor's Degree in bachelor's degree in a Design related field
Proven experience managing, leading, mentoring and coordinating
multifunctional and/or multicultural teams or individuals
Proven experience designing products for mobile and desktop
Proven experience with a variety of relevant design and prototyping tools
Experience of leading multiple teams across a range of large-scale
projects would be beneficial
Experience and demonstrated proficiency facilitating user empathy-based
customer research, service prototyping and usability testing
Experience and demonstrated proficiency to interpret, investigate, and
utilize quantitative and qualitative customer and operational data to
drive positive change
Journey mapping, service blueprinting, persona development, and
interaction design proficiency with relevant tools
COMPETENCIES
Our Competency Model defines the behaviors, or competencies, required for GM
Financial employees to be successful in their current and future roles.
Teamwork
Excellence
Integrity
Adaptability
Customer Centric
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion
and we embrace the responsibility to lead the change that will make our world
better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all
must make a choice every day – individually and collectively – to drive
meaningful change through our words, our deeds and our culture. Our Work
Appropriately philosophy supports our foundation of inclusion and provides
employees the flexibility to work where they can have the greatest impact on
achieving our goals, dependent on role needs. Every day, we want every
employee, no matter their background, ethnicity, preferences, or location, to
feel they belong to one General Motors team.
Total Rewards Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you
can focus on realizing your ambitions. Learn how GM supports a rewarding
career that rewards you personally by visiting Total Rewards resources.
Diversity Information
General Motors is committed to being a workplace that is not only free of
discrimination, but one that genuinely fosters inclusion and belonging. We
strongly believe that workforce diversity creates an environment in which our
employees can thrive and develop better products for our customers. We
understand and embrace the variety through which people gain experiences
whether through professional, personal, educational, or volunteer
opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and
qualifications and apply for any positions that match your skills and
capabilities.
Equal Employment Opportunity Statements
The policy of General Motors is to extend opportunities to qualified
applicants and employees on an equal basis regardless of an individual's age,
race, color, sex, religion, national origin, disability, sexual orientation,
gender identity/expression or veteran status. Additionally, General Motors is
committed to being an Equal Employment Opportunity (EEO) Employer and offers
opportunities to all job seekers including individuals with disabilities. If
you need a reasonable accommodation to assist with your job search or
application for employment, email us at Careers.Accommodations@GM.com or call
us at 800-865-7580. In your email, please include a description of the
specific accommodation you are requesting as well as the job title and
requisition number of the position for which you are applying.
