Warranty, TAC & Brand Quality Manager

General Motor
September 22, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

As the Warranty, TAC & Brand Quality Manager you will be responsible for developing and updating warranty accruals, managing the warranty budget, ensuring dealer compliance with warranty policies and procedures, and identifying and implementing warranty cost avoidance and savings opportunities. the Warranty, TAC & Brand Quality Manager also supports the field operation team in warranty related activities, monitors and investigates product quality issues, and executes early warning for product issues.

Responsibilities include:

  • Develop, review, and update warranty accruals based on historical warranty & quality data.
  • Manage the warranty budget and track monthly performance against budget.
  • Drive and assure dealer compliance with GM warranty policies and procedures.
  • Support, coach, and counsel all field operation team members in warranty related activities.
  • Identify focus areas for warranty cost avoidances and savings.
  • Manage and respond to warranty inquiries submitted by dealer warranty team.
  • Assist in field action/recall related questions and launching processes.
  • Execute and communicate all new recalls and field actions to dealer network.
  • Counsel dealerships on 100% completion of field actions prior to vehicle delivery.
  • Monitor, investigate, and report product quality issues through warranty data.
  • Execute early warning for product issues.
  • Manage dealer warranty & LCM rate reviews.
  • Oversee the day-to-day operations of the TAC
  • Additional Description About GM

    Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

    Why Join Us

    We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

    Total Rewards Benefits Overview

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    Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

    Equal Employment Opportunity Statements

    The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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