Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.
Selected candidate will assume territorial responsibility and relocate to Kansas City or Southern Louisiana/Mississippi.
Our goal at General Motors is to deliver outstanding customer experiences at every touchpoint and do so on a foundation of trust and transparency. Our diverse team of 155,000 employees brings their collective passion for engineering, technology, and design to deliver on this ambitious future. And the ambitious commitments we've made are moving us closer to realizing this vision.
The Wholesale Market Area Manager professional has territorial responsibility for the administration of the Sales and Service Agreements that exist between GM, its dealers, external fleet customers, and Independent Aftersales Market (IAM) stores. They often act as consultants to the dealers and IAMs, and work collaboratively with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including: developing and implementing marketing initiatives, customer retention, product displays, financial analysis, and training
Responsibilities:
Act as a liaison between GM, it's dealerships, or IAM stores
Facilitating mentoring and consulting to ensure monthly / yearly sales and service objectives are met
Track dealership Customer Satisfaction Index (CSI) or other customer feedback resources to identify and address deficiencies or opportunities
Assist in product launches to ensure streamlined marketing and advertising between dealer, IAMs and GM
Build and manage relationships
Monitor personnel training and ensure compliance with GM requirements/objectives
Assist with inventory management, including vehicle and or parts ordering and inventory balancing
Analyze dealer sales, local market, and competition to identify revenue opportunities
Increase sales of GM vehicles and parts to its customers
Assist in customer problem resolution
Performs other related duties as assigned
Skills/Qualifications:
Automotive experience required
Experience in a parts-focused position required
Advanced knowledge of Car Parts and Service Systems required
Advanced knowledge of the dealer operating report and fixed analysis tools required
Advanced knowledge of dealership profit departments structure and interconnectivity required
Advanced fundamental understanding of consultative selling skills required
Advanced knowledge and understanding of dealership service Business Development Centers required
Training & Facilitation of Meetings (dealer meetings, dealer personnel training)
Business Acumen Includes Basic Automotive Technical knowledge
Understanding Metrics and Reports
Feedback and Coaching
Conflict Resolution
Information Management (utilizing & interpreting appropriate reports and resources)
Prioritization of Personnel Resources
Networking (building rapport with dealership & GM personnel)
Computer, Data and Analytic Skills
Must be willing to travel 70% Domestically
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Diversity InformationGeneral Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities. GM is proud to be an equal opportunity employer.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
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